Refund Policy | Gold Nest Shop

Refund Policy

At Gold Nest Shop, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer the following refund policy.

1. Returns Eligibility

• You have 14 days from the date of receiving your order to request a return.
• Items must be returned in their original, unused condition, with all packaging and documentation included.
• Customized or personalized items are non-refundable unless they are faulty or incorrect due to an error on our part.

2. Refund Process

• To initiate a return, please contact us at info@goldnestshop.comwith your order number and reason for the return.
• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed within 7-10 business days, and the amount will be refunded to your original method of payment.

3. Shipping Costs

• The customer is responsible for covering the shipping costs of returned items, except in cases where the return is due to our error (incorrect or defective product).
• Original shipping fees are non-refundable, unless the return is due to our error.

4. Late or Missing Refunds

• If you have not received your refund after the processing period, first check with your bank or credit card provider as processing times can vary.
• If you’ve done this and still have not received your refund, please contact us at info@goldnestshop.com.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of receiving the product. We will provide a replacement or full refund, including any return shipping costs.

6. Exchanges

• We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us at info@goldnestshop.com.